Frequently Asked Questions
Everything you need to know about your Sold Out NYC order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain limited-edition drops may be final sale.
Do you ship internationally?
Yes, Sold Out NYC ships to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your location.
How do I know which size to choose?
Each product page features a detailed size guide. Our silhouettes often range from slim-fit to oversized, so we recommend checking the specific measurements for each garment.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer installment payments through Klarna and Afterpay.
How should I care for my Sold Out NYC garments?
To preserve the quality of our premium fabrics, we recommend machine washing cold with like colors and tumble drying on low, or air drying whenever possible.